1. Who We Are

Framandi Doors is a specialized brand providing premium door solutions.
For any privacy-related inquiries, you can reach us at: info@framandi.ae

2. Information We Collect

We only collect personal information that you voluntarily provide or that is collected automatically through browsing tools.

A. Information You Provide

Contact Form Submissions.
Name
Email address
Message content

We use this information solely to respond to your inquiry.

B. Information Collected Automatically

We use analytics tools to understand how visitors use our website. This includes:
Google Analytics
Meta Pixel

The data collected may include:
Device type and browser
Pages visited
Interaction patterns
Approximate location (city-level)
Traffic source

No personally identifiable information (such as your name or email) is collected automatically unless you explicitly provide it.

C. WhatsApp Links or Chat Widgets

If you click our WhatsApp link to contact us, WhatsApp may collect data according to their own Privacy Policy.
We do not receive your WhatsApp number unless you message us directly.

D. What We Do NOT Collect

We do not process orders or payments on the website.
We do not collect financial information.
We do not collect file uploads.

3. How We Use Your Information

Responding to inquiries submitted via the contact form
Improving website performance and user experience
Measuring engagement through analytics
Marketing insights through Meta Pixel (non-identifying data)

We do not sell or share your personal information with third parties for commercial purposes.

4. Data Storage & Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, misuse, or disclosure.
Your contact form submissions are stored securely in our email inbox and Webflow form submissions dashboard.

5. Third-Party Services

We rely on trusted third-party tools:
Google Analytics: website performance and visitor insights
Meta Pixel: advertising analytics
WhatsApp: communication channel

These services may collect data as per their own privacy policies. We recommend reviewing their terms directly.

6. Your Rights

You can request:
Access to your stored personal data
Correction of inaccurate information
Deletion of your information from our system

To exercise your rights, contact us at info@framandi.ae.

7. Cancellation & Payment Policy

Project orders are confirmed once the client approves the final drawings and signs the contract.

Cancellation Before Manufacturing
- If the client requests to cancel the order before manufacturing begins, a 12% administrative fee will be deducted from the total contract amount, and the remaining balance will be refunded.

Cancellation After Manufacturing Has Started
- Once the manufacturing process has started, the full contract amount becomes payable and the order cannot be canceled, as materials and production have already been allocated to the project.

8. Links to External Websites

Our website may contain links to external sites (e.g., WhatsApp).We are not responsible for the content or privacy practices of those websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time.Updates will be reflected on this page with a new “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact: info@framandi.ae